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　　投訴信

　　【篇首句】介紹自己，說(shuō)明寫(xiě)作目的：投訴。

　　1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.

　　我是李華。很不想給你添麻煩。但是，恐怕我不得不對(duì)你們餐館進(jìn)行投訴。

　　2. I’m writing to you to complain about...

　　我寫(xiě)信是投訴......

　　3. I want to express my dissatisfaction about the woolen scarf I bought from your company.

　　我想要表達(dá)我對(duì)從你們公司買(mǎi)的羊毛圍巾的不滿(mǎn)。

　　【篇中句】說(shuō)明投訴問(wèn)題、后果，并提出合理建議。

　　1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.

　　首先，食物太咸，水沒(méi)有及時(shí)端上來(lái)。而且，你們播放的音樂(lè)太吵了。在這樣的環(huán)境下，我很難安靜的坐在這里吃飯。

　　2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it.

　　大概一周前我在香港度假的時(shí)候，我在你們店里花300港元買(mǎi)了一件綠色襯衫，但是看上去似乎有一些狀況。當(dāng)被洗的時(shí)候，它會(huì)掉色。現(xiàn)在，我不能穿了。

　　3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).

　　它是前天按時(shí)到的。但是當(dāng)我檢查時(shí)，我發(fā)現(xiàn)中間有個(gè)洞。我很震驚，因?yàn)檫@個(gè)洞和明顯，我認(rèn)為你們不應(yīng)該忽略這個(gè)缺陷。

　　4. I have dialed your service number for several times but it was always busy.

　　我多次撥打你們的服務(wù)電話(huà)，但它總是占線(xiàn)。

　　5. Now this problem keeps worrying me.

　　現(xiàn)在這個(gè)問(wèn)題一直在困擾我。

　　6. To improve the situation, you can take the following measures.

　　為了改善狀況，你們可以采取下面的措施。

　　【篇尾句】希望給予考慮，并期待對(duì)方盡快回復(fù)。

　　1. Thanks for your consideration.

　　感謝你的考慮。

　　2. I hope you will give due attention to this matter.

　　我希望你給予此事應(yīng)有的重視。

　　3. I believe you will take my complaint seriously.

　　我相信你會(huì)認(rèn)真考慮我的投訴。

　　4. I’ll appreciate it if my demand is met.

　　如果我的要求被滿(mǎn)足，我會(huì)非常感激。

　　5. I’m looking forward to your early reply.

　　期待著你早日答復(fù)。

　　英語(yǔ)范文

　　投訴信

　　你是李華，兩周前你從網(wǎng)上一套書(shū)蟲(chóng)系列讀物(BookwormSeries)昨天才到貨，且包裝破損，數(shù)量不足。請(qǐng)就此向網(wǎng)店客服寫(xiě)郵件投訴。要點(diǎn)如下：

　　1. 介紹購(gòu)物情況

　　2. 反映存在問(wèn)題

　　3. 提出解決方案

　　注意：

　　1. 詞數(shù)100詞左右

　　2. 可適當(dāng)增加細(xì)節(jié)，使行文連貫

　　3. 開(kāi)頭結(jié)尾已給出，不計(jì)入總詞

　　可能用到的生詞：投訴complaint n.

　　【優(yōu)秀滿(mǎn)分范文】

　　To whom it may concern,

　　I am one of your customers(顧客). I ordered(訂購(gòu))a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, thebooks were so poorly packed up that the cover of one book was torn. To makematters worse, it is not a complete set, as I found one book missing.

　　I am sorry to have received such poor service, and I believe I have every rightto ask you to deal with this problem. I hope that you either return my money ordeliver a new set of books to me. Besides, I’d like to be informed of theprocess of your dealing with my complaint.

　　Lookingforward to your reply.

　　Sincerely,

　　Li Hua