高考英語(yǔ)書(shū)面表達(dá)投訴信寫(xiě)作點(diǎn)津
高考英語(yǔ)書(shū)面表達(dá)投訴信寫(xiě)作點(diǎn)津
高考英語(yǔ)書(shū)面表達(dá)投訴信要怎么寫(xiě)呢?老師又會(huì)什么時(shí)候給我進(jìn)行指點(diǎn)迷津呢?下面是學(xué)習(xí)啦小編給大家整理的高考英語(yǔ)書(shū)面表達(dá)投訴信寫(xiě)作點(diǎn)津，供大家參閱!
高考英語(yǔ)書(shū)面表達(dá)投訴信寫(xiě)作點(diǎn)津
在生活中，人們經(jīng)常會(huì)遇到一些令人傷腦筋的事情，比如消費(fèi)利益受損、正常生活和工作受到干擾等，此時(shí)寫(xiě)封投訴信不失為一個(gè)解決問(wèn)題的辦法。
投訴信通常包括以下幾個(gè)方面的內(nèi)容：說(shuō)明投訴的原因并表示遺憾;實(shí)事求是地闡述問(wèn)題發(fā)生的經(jīng)過(guò)，切記不要夸大其詞;指出問(wèn)題引起的后果;提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施，或者提出所希望的賠償以及補(bǔ)救方式。組織提綱時(shí)要遵循“三步走”的寫(xiě)作規(guī)律：
第一段：表明來(lái)信所要投訴的問(wèn)題，盡可能做到客觀禮貌，給讀信人留下好印象。應(yīng)該記住讀信人不一定就是錯(cuò)誤的責(zé)任人，他的合作對(duì)事情的最終圓滿解決有著非常重要的作用。
第二段：寫(xiě)明投訴的原因、問(wèn)題的經(jīng)過(guò)及產(chǎn)生的后果?？梢哉f(shuō)具體的理由，也可以說(shuō)問(wèn)題的具體體現(xiàn)方式。
第三段：提出解決方案，不需展開(kāi)。這段應(yīng)體現(xiàn)書(shū)信的禮貌原則，可以用類似“如果你能……，我將十分感激”這樣的表達(dá)方式。還要注意做到公平、公正。
1.段首常用語(yǔ)：
(1) I am writing to make a complaint about… (2) I am most reluctant to complain，but… (3) One annoying aspect of your service is… (4) I have been pleased with your services for years，but now I feel very disappointed. (5) I would like to draw your attention to the problem/fault… (6) I am writing to inform you that I find…unsatisfactory. (7) I wish to express my dissatisfaction/disappointment about… (1) It would be highly appreciated if you could… (2) I believe you will take my complaints seriously and… (3) I hope you will give due attention to this matter. (4) I would like to get this matter settled by the end of this month. (5) I could not be more satisfied if you can kindly… (6) I would appreciate it very much if you could… Dear ______， I am ______ (自我介紹). I feel bad to trouble you but I am afraid that I have to make a complaint about ______ (抱怨的事情). The reason for my dissatisfaction is ______ (總體介紹). In the first place, ______ (抱怨的第一個(gè)方面). In addition, ______ (抱怨的第二個(gè)方面). Under these circumstances, I find it ______ (感覺(jué)) to ______ (抱怨的方面帶來(lái)的后果).
I appreciate it very much if you could ______ (提出建議和請(qǐng)求), preferably ______ (進(jìn)一步的要求), and I would like to have this matter settled by ______ (設(shè)定解決事情最后期限). 2.段尾常用語(yǔ)： 3.投訴信格式模板：
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely，
Li Ming
【活學(xué)活用】
假定你是李華，學(xué)校廣播站英語(yǔ)節(jié)目向全校學(xué)生征求英文稿件，請(qǐng)根據(jù)下面提示寫(xiě)一封1.我收到你們上個(gè)月的話費(fèi)單后發(fā)現(xiàn)有些計(jì)算錯(cuò)誤，我覺(jué)得我被多收(overcharge)了兩2.但當(dāng)我打電話詢問(wèn)客服部門(mén)時(shí)，接電話的女孩態(tài)度非常粗魯。一方面她總是打斷我3.我建議對(duì)這個(gè)女孩進(jìn)行處罰，另外告訴她該如何對(duì)待客戶。我希望她能正式向我道英文投訴信： 個(gè)國(guó)際長(zhǎng)途費(fèi)用。 的話，另一方面她甚至說(shuō)錯(cuò)誤在我。 歉。
注意：
1.此投訴信應(yīng)寫(xiě)給中國(guó)電信公司(China telecom)服務(wù)經(jīng)理。
2.信的開(kāi)頭與結(jié)尾已給出。
3.詞數(shù)：100左右。
Dear Sir，
I am writing to let you know the deplorable attitude of one of your staff members.______________________________________________
An early response will be appreciated.
Sincerely yours，
Li Hua
received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.
投訴信寫(xiě)作句型
詞匯：
complain against sb. about sth.投訴......
dissatisfaction with不滿于......
put up with / bear / tolerate忍受
awful 糟糕的
poor service糟糕的服務(wù)
inconceivable不可思議的
out of one’s expectation令某人大失所望
look into / go into / investigate調(diào)查
incident / matter 事件
sanitary situation衛(wèi)生條件
bad manners 不禮貌
disturbance干擾
nuisance 麻煩事
remedy 補(bǔ)救
solve解決
recurrence再次發(fā)生
句型：
1) I am writing to you to complain about ...
2) I am writing to express my dissatisfaction with...
3) There are some problems with the flat that I wish to bring to attention. For one thing, there is„For another,...
4) I can hardly bear /tolerate /put up with it any more.
5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
8) We will appreciate your willingness to make up for the loss.
投訴信寫(xiě)作模板
結(jié)構(gòu)要點(diǎn)投訴信是對(duì)產(chǎn)品或服務(wù)表示不滿的信件，一般分三個(gè)部分：
1. 提出投訴內(nèi)容;
2. 說(shuō)明具體情況;
3. 提出解決辦法。
Suppose you bought a woolen scarf(圍巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter,
using “Li Ming” instead.
To whom it may concern,
The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy. Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for
your consideration.
I am looking forward to your early reply.
Yours faithfully,
Li Ming
看過(guò)高考英語(yǔ)書(shū)面表達(dá)投訴信寫(xiě)作點(diǎn)津的人還看了：