商務英語是以適應職場生活的語言要求為目的，內(nèi)容涉及到商務活動的方方面面。接下來小編為大家整理商務英語會話--售后服務篇。希望對你有幫助哦!

　　(1)

　　A: Yes, may I help you?

　　B: We had a damaged shipment from you.

　　A: We'll look into it right away for you.

　　A：有什么事嗎?

　　B：你們送來的貨有損壞。

　　A：我們會立刻調(diào)查清楚。

　　(2)

　　A: Was the damage extensive?

　　B: I'd say about half of the shipment is unusable.

　　A: We'll send a man right out to look at it.

　　B: Good, we'll be expecting him.

　　A：壞得很多、的很嚴重嗎?

　　B：我看大概有一半的貨不能用了。

　　A：我們馬上會派個人去查看。

　　B：好，我們等著他。

　　(3)

　　A: Here is the final settlement for your claim.

　　B: Thanks, we appreciate the fast work.

　　A: We only hope we won't have this kind of problem again.

　　B: That goes for us too.

　　A：你的賠償問題終于解決了。

　　B：謝謝你們這么快就辦好了。

　　A：我們僅希望不會再有這樣的事情發(fā)生。

　　B：我們也是這么希望?

　　(4)

　　A: Did you note the damage on the bill of lading?

　　B: Yes, of course.

　　A: We'll start a claim with the shipping company.

　　B: We'll wait and see what they say.

　　A：你把損壞情形注明在提貨憑單上了沒?

　　B：當然。

　　A：我們會向貨運公司著手申請賠償?shù)摹?/p>

　　B：看看他們怎么說吧。

　　(5)

　　A: Just whose fault is this damage?

　　B: The order was in good shape when it left out factory.

　　A: It certainly didn't arrive here that way.

　　B: We'll make it right with you, of course.

　　A：這次的損壞究竟是誰的責任呢?

　　B：貨離開工廠時都是完好無缺的啊。

　　A：送到這兒時可不是那樣!

　　B：真相如何，我們一定會讓你知道。

　　(6)

　　A: How about taking the damaged portion at a lower price?

　　B: What kind of price did you have in mind?

　　A: I was thinking of 40% off.

　　B: That will probably be ok.

　　A：損壞的那一部分就算便宜一點，如何?

　　B：你說多少呢?

　　A：打個6折吧。

　　B：應該可以吧。

　　(7)

　　A: I'm sorry, but I don't think this damage is our fault.

　　B: What do you mean?

　　A: It looks like the shipping company did this.

　　B: We'd better take it up with them, in that case.

　　A：抱歉，不過我不認為這次的損壞是我們的錯。

　　B：你這話是什么意思?

　　A：應該是貨運公司造成的吧。

　　B：如果是那樣，我們最好向他們提出來。

　　(8)

　　A: We can't process your damage claim.

　　B: Why not?

　　A: You didn't note the damage on the bill of lading.

　　B: I see.

　　A：我們無法辦理你的索賠。

　　B：為什么?

　　A：你沒有在提貨單上注明損壞情況。

　　B：這樣子!

　　(9)

　　A: It looks like we have problem with the shipment.

　　B: What kind of problem.

　　A: We came up about two cases short.

　　B: I see, we'll look for them on our end.

　　A：貨有問題哦。

　　B：什么樣的問題呢?

　　A：我們發(fā)現(xiàn)大概短少了兩箱。

　　B： 哦，我們這邊會找找看。

　　(10)

　　A: Are you sure you sent the full order?

　　B: Yes, why?

　　A: We seem to be three packages short.

　　B: You'd better check with the shipper.

　　A：你確定貨全部都出來了?

　　B：是的。怎么樣呢?

　　A：好像少了三大箱。

　　B：你最好向貨運公司查查看。

　　(11)

　　A: We're sorry, but we cannot allow your claim.

　　B: Why not?

　　A: The material was not damaged by us.

　　B: We'll have to talk this over some more.

　　A：對不起，我無法接受你的賠償要求。

　　B：為什么?

　　A：東西不是我們損壞的。

　　B：這件事我們得好好地再談一談。

　　(12)

　　A: What about our claim?

　　B: Our shipping manager is looking into it.

　　A: When will we hear something from him?

　　B: On, in just a day or two, I think.

　　A：我們的賠償怎么樣啦?

　　B：我們的貨運經(jīng)理正在調(diào)查這件事。

　　A：什么時候會有消息呢?

　　B：哦，我想就這一、的兩天吧。

　　(13)

　　A: How bad was the damage.

　　B: One packing case was crushed.

　　A: Was all the material in that case destroyed?

　　B: We don't think we can use any of it at all.

　　A：損壞情況如何?

　　B：有一個箱子全壓壞了。

　　A：箱里的東西都毀了嗎?

　　B：我看都不能用了。