下面是學習啦小編整理的精選情景會話：我們不能退換人為損壞的商品，以供大家學習參考。

　　A：Hi, I would like to return this TV.

　　您好，我想退掉這臺電視機。

　　B：Sure, do you have the receipt?

　　沒問題。您有發(fā)票嗎?

　　A：Yeah here you go. Actually I also want to return this keyboard.

　　有，給您。我還想把這個鍵盤也退了。

　　B：Ok. May I ask what is the reason for returning these products?

　　好的。我能不能問一句，您為什么要退掉這些?

　　A：The TV flickers a lot when I am watching a movie and at times the image is not very clear.

　　我看電影的時候電視屏幕閃得厲害。而且有時候圖像也不清晰。

　　B：I see, and what about the keyboard?

　　這樣子啊。那鍵盤呢?

　　A：I spilled some coffee on it and now it won't work.

　　我把咖啡灑在上面了，它就不能用了。

　　B：I am sorry mam, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.

　　很抱歉，女士。我們不能就這樣為您更換損壞的商品或退款。如果是人為原因導致了損壞，我們不能負責。

　　A：Fine! I don't know why they make these things so delicate anyways.

　　好吧。真不明白他們?yōu)槭裁窗堰@些東西做得這么不結實。