酒店投訴英語(yǔ)情景對(duì)話(huà)怎么進(jìn)行投訴(2)
酒店投訴英語(yǔ)情景對(duì)話(huà)怎么進(jìn)行投訴
酒店投訴英語(yǔ)情景對(duì)話(huà)4
Mike is talking to the front desk about his complaint in this hotel.He wishes to change to a quieter room.
邁克正在前臺(tái)和酒店經(jīng)理對(duì)話(huà)，他想投訴一下并換一間清靜的房間。
Mike:Excuse me.Who is the person responsible for handing complaints here?I would like to make few complaints.
邁克：你好。請(qǐng)問(wèn)你們這里誰(shuí)負(fù)責(zé)接受投訴?我想投訴一下。
Front Desk:I am the manager here.You can complain to me.How may I help you?
前臺(tái)：我是這里的經(jīng)理，您可以向我投訴。發(fā)生什么事情了呢?
Mike:Here is the thing.I was woke up by strange noises of the telephone several times last night.Even I unplugged it,it wouldn't stop beeping.I am also not satisfied with the housekeeping service in my room.So I want to change to cleaner and quieter room.
邁克：是這樣的。昨晚上我好幾次被酒店電話(huà)發(fā)出的奇怪聲音吵醒。我把電話(huà)線(xiàn)拔出來(lái)，它還是不停嗶嗶地響。還有我房間里的衛(wèi)生打掃得也不是很干凈。所以我希望你們能給我換一間更安靜整潔的房間。
Front Desk:I apologize for everything disturbing you.We will give another room to you right now.Please wait a moment.
前臺(tái)：針對(duì)您說(shuō)的情況，我向您表示歉意。我們馬上給您換房間，請(qǐng)稍候片刻
投訴問(wèn)題常用句型百寶箱
1. 顧客投訴問(wèn)題
1) There is no hot water/water boiler.
沒(méi)有熱水/煮水器。
2) The room is in a smell/too noisy.
房間一團(tuán)糟/太吵了。
3) The window curtain is full of dust.
窗簾積滿(mǎn)了灰塵。
4) The pillow cases are stained.
枕頭套上有污漬。
5) The bathtub/water closet is dirty.
浴缸/抽水馬桶是臟的。
6) The water closet is clogged ant when I flushed it , it overflowed.
抽水馬桶堵住了。我一沖水，水就冒出來(lái)。
7) There are no towels/toiletry items/toilet paper in the bathroom.
衛(wèi)生間沒(méi)有浴巾/洗浴用品/廁紙。
8) My necklace /watch/wallet is missing.
我的項(xiàng)鏈/手表/錢(qián)包不見(jiàn)了。
9) Get me your manager!
把你們經(jīng)理叫來(lái)。
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