處理酒店投訴英語(yǔ)情景對(duì)話
做酒店服務(wù)的，注定有可能會(huì)遭到客戶的投訴，這個(gè)時(shí)候，如果用英語(yǔ)我們?nèi)绾闻c客戶對(duì)話解決?下面是學(xué)習(xí)啦小編給大家整理的處理酒店投訴英語(yǔ)情景對(duì)話，供大家參閱!
處理酒店投訴英語(yǔ)情景對(duì)話
Dialogue A
A guest(B) wants to change a room.He goes tothe assistant manager(A)
A：Good morning，sir.What can I do for you?
B：I'm Bell.I'm in Room 908.Can you change theroom for me?It's too noisy.My wife was woken upseveral times by the noise the baggage elevator made.She said it was too much for her.
A：I'm awfully sorry，sir.I do apologize.Room 908 is at the end of the corridor.It'spossible that the noise is heard early in the morning when all is quiet.
B：Anyhow，I'd like to change our room.
A：No problem，sir.We'll manage it，but we don't have any spare room today.Could youwait till tomorrow?The American People-to-people Education Delegation will be leavingtomorrow morning.There'll be some rooms for you to choose from.
B：All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have asound sleep.
A：Be sure.I'll make a note of that.Everything will be taken care of.And if there is anythingmore you need，please let us know.
Dialogue B
A：Good evening，ma'am.Did you ring for service?What can I do for you?
B：Yes.The light in this room is too dim.Please get me a brighter one.
A：Certainly，sir.I'll be back right away…Do you mind if I move your things?
B：Oh，no.Go ahead.
A：Thank you…How is the light now?
B：It's much better now.Thank you.
A：You're welcome.And if you need any other things，please let us know.
B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off theair-conditioning?
A：(Checks)The air-conditioning is already off，ma'am.
B：Maybe I'm getting a cold.
A：Would you like an extra blanket?
B：OK.And would you please get me some hot water，too?I think I need to take somemedicine.
A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for you.Anythingelse?
B：No，thanks.
A：Good night，ma，am.
處理酒店投訴英語(yǔ)情景對(duì)話詞語(yǔ)解釋
elevator n.電梯
corridor n.走廊，回廊
delegation n.代表團(tuán)
extra a.額外的，外加的
blanket n.羊毛毯，毯子，毛氈
處理酒店投訴英語(yǔ)情景對(duì)話重點(diǎn)句子
128.Can you change the room for me? It's too noisy.
能給我換個(gè)房間嗎?這兒太吵了。
129.My wife was woken up several times by the noise the baggage elevator made.
我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。
130.She said it was too much for her.
她說(shuō)這使她難以忍受。
131.I'm awfully sorry，sir.
非常對(duì)不起，先生。
132.I do apologize.
我向您道歉。
133.No problem，sir.
沒問(wèn)題，先生。
134.We'll manage it，but we don't have any spare room today.
我們會(huì)盡力辦到，但是今天我們沒有空余房間。
135.Could you wait till tomorrow?
等到明天好嗎?
136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.
我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺。
137.And if there is anything more you need， please let us know.
如果還需要?jiǎng)e的什么東西，請(qǐng)告訴我們。
138.The light in this room is too dim.
這房間里的燈光太暗了。
139.Please get me a brighter one.
請(qǐng)給我換個(gè)亮的。
140.Certainly，sir.I'll be back right away.
好的，先生，我馬上就回來(lái)。
141.The room is too cold for me.I feel rather cold when I sleep.
這房間太冷了，我睡覺時(shí)感到很冷。
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