導(dǎo)語(yǔ)：大家一起來(lái)學(xué)習(xí)BEC分類寫(xiě)作實(shí)用范文，學(xué)會(huì)BEC投訴信寫(xiě)作。

　　投訴信1

　　結(jié)構(gòu)要點(diǎn):

　　投訴信是對(duì)產(chǎn)品或服務(wù)表示不滿的信件，一般分三個(gè)部分：

　　1. 提出投訴內(nèi)容;

　　2. 說(shuō)明具體情況;

　　3. 提出解決辦法。

　　Directions 15

　　Suppose that you ordered a television but later found that it has worrying problems. Write a letter of complaint to describe the matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.

　　Sample:

　　Dear Sir,

　　The television I ordered from your store arrived on time last Friday, but only three days later I found it could not work properly.

　　On Tuesday evening, when I turned on the television, I was surprised to find that it became a black?and?white television—all of the other colors were simply gone. What made matters worse, the remote control was also out of order. I dialed your service number for several times, but the line was always busy.

　　This problem has affected our normal life. Can you get it repaired as soon as possible? Thank you for your consideration.

　　I am looking forward to your early reply.

　　Yours faithfully,

　　Li Ming

　　投訴信2

　　語(yǔ)言注意點(diǎn):

　　投訴信應(yīng)重點(diǎn)表明投訴的原因，敘事應(yīng)客觀、準(zhǔn)確、簡(jiǎn)潔。最后提出的解決方法應(yīng)切實(shí)可行。在表達(dá)自己的不滿時(shí)，語(yǔ)言要把握分寸，不失風(fēng)度。

　　Directions 16

　　Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead.

　　Sample:

　　Dear Sir,

　　I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long?route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.

　　Where we stopped was nowhere near a village. Up until 8 o’clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

　　I suggest that you look into this matter immediately and deal with it quickly and properly.

　　Looking forward to your reply.

　　Yours,

　　Li Ming