商務(wù)英語(yǔ)BEC中級(jí)寫作模板：投訴信
bec是商務(wù)英語(yǔ)考試，所以在寫作部分可能會(huì)讓大家寫投訴信，那么我們?cè)撛趺慈懩?？下面小編給大家?guī)砩虅?wù)英語(yǔ)BEC中級(jí)寫作模板：投訴信。
商務(wù)英語(yǔ)BEC中級(jí)寫作模板：投訴信
For Poor Performance on a Service Contract (由于服務(wù)質(zhì)量差而抱怨)
Dear Mr .Weidner 。
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel. After each conversation， service is improved for a short time， and then reverts. back to the old standard that brought abort my original complaints. I will summarize in this letter my previous discussions about your performance.
You may wish to refer to our contract as you read my comments.
1. Windows ：According to the contract， all windows are to be cleaned once a month. This is not being done. Often from six to eight weeks elapse between cleanings. Even when the windows are cleaned， the job is less than satisfactory.
2. Carpets： The carpets should be vacuumed after each workday. Although your service people do show up each day ， their efforts can only be described as careless.
3.Miscellaneous： I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures， lavatories and ash trays， for example.
I call your attention to paragraph 7 in the contract， Mr.Weidner， in which the provisions for revocation of the contract are described. I do not like to consider such a possibility， but I must have your written assurance that all provisions of the contract will be met.
I will be pleased to meet with you once more to discuss the situation. I assure you that this is a matter of some urgency to me.
Yours faithfully，_X
親愛的韋德羅先生：您會(huì)記得，在過去六個(gè)月中，我們至少三次討論過貴旅店服務(wù)質(zhì)量低劣問題。每次討論過后，服務(wù)質(zhì)量在短時(shí)間內(nèi)有所提高，但不久又退回到原先的水平。
在這封信中，我將就先前討論問題做一概述。您在閱讀此信時(shí)，也許需要參考我們的合同。
1. 窗戶：遵照合同，每月清洗所有窗戶一次。然而。此項(xiàng)工作并未得到落實(shí)。每次清洗相隔六至八周。即使窗戶被清洗過，效果也不盡人意。
2. 地毯：每個(gè)工作日之后，應(yīng)對(duì)地毯真空吸塵。盡管貴方服務(wù)人員每天露面，但工作很不仔細(xì)。
3. 各種事務(wù)：我可列舉許多令人不滿意的清潔工作，例如家具、衛(wèi)生間、煙灰缸等等。
韋德羅先生，請(qǐng)您注意我們合同的第7段，有關(guān)終止合同的說明。我本人并不想考慮這種可能，但您必須書面保證履行合同中的所有條款。
我很愿意同您再次會(huì)晤，討論相關(guān)情況。我向您保證，這件事對(duì)我來說非常的重要。
商務(wù)英語(yǔ)中級(jí)考試常用詞匯
1、絕對(duì)優(yōu)勢(shì)(Absolute advantage)
如果一個(gè)國(guó)家用一單位資源生產(chǎn)的某種產(chǎn)品比另一個(gè)國(guó)家多，那么，這個(gè)國(guó)家在這種產(chǎn)品的生產(chǎn)上與另一國(guó)相比就具有絕對(duì)優(yōu)勢(shì)。
2、逆向選擇(Adversechoice)
在此狀況下，保險(xiǎn)公司發(fā)現(xiàn)它們的客戶中有太大的一部分來自高風(fēng)險(xiǎn)群體。
3、選擇成本(Alternative cost)
如果以最好的另一種方式使用的某種資源，它所能生產(chǎn)的價(jià)值就是選擇成本，也可以稱之為機(jī)會(huì)成本。
4、需求的弧彈性( Arc elasticityof demand)
如果P1和Q1分別是價(jià)格和需求量的初始值，P2 和Q2 為第二組值，那么，弧彈性就等于
-(Q1-Q2)(P1+P2)/(P1-P2)(Q1+Q2)
5、非對(duì)稱的信息(Asymmetricinformation)
在某些市場(chǎng)中，每個(gè)參與者擁有的信息并不相同。例如，在舊車市場(chǎng)上，有關(guān)舊車質(zhì)量的信息，賣者通常要比潛在的買者知道得多。
6、平均成本(Average cost)
平均成本是總成本除以產(chǎn)量。也稱為平均總成本。
7、平均固定成本( Average fixed cost)
平均固定成本是總固定成本除以產(chǎn)量。
8、平均產(chǎn)品(Average product)
平均產(chǎn)品是總產(chǎn)量除以投入品的數(shù)量。
9、平均可變成本(Average variablecost)
平均可變成本是總可變成本除以產(chǎn)量。
10、投資的β(Beta)
β度量的是與投資相聯(lián)的不可分散的風(fēng)險(xiǎn)。對(duì)于一種股票而言，它表示所有現(xiàn)行股票的收益發(fā)生變化時(shí)，一種股票的收益會(huì)如何敏感地變化。
11、債券收益(Bond yield)
債券收益是債券所獲得的利率。
12、收支平衡圖(Break-even chart)
收支平衡圖表示一種產(chǎn)品所出售的總數(shù)量改變時(shí)總收益和總成本是如何變化的。收支平衡點(diǎn)是為避免損失而必須賣出的最小數(shù)量。
13、預(yù)算線(Budget line)
預(yù)算線表示消費(fèi)者所能購(gòu)買的商品X和商品Y的數(shù)量的全部組合。它的斜率等于商品X的價(jià)格除以商品Y的價(jià)格再乘以一1。
14、捆綁銷售(Bundling)
捆綁銷售指這樣一種市場(chǎng)營(yíng)銷手段，出售兩種產(chǎn)品的廠商，要求購(gòu)買其中一種產(chǎn)品的客戶，也要購(gòu)買另一種產(chǎn)品。
15、勾結(jié)(Collision)
勾結(jié)是指一個(gè)廠商和同業(yè)內(nèi)其他的廠商簽訂有關(guān)價(jià)格、產(chǎn)量和其他事宜的協(xié)議。
16、比較優(yōu)勢(shì)(Comparative advantage)
如果與生產(chǎn)其他商品的成本相比，一個(gè)國(guó)家生產(chǎn)的某種產(chǎn)品的成本比另一個(gè)國(guó)家低，那么，該國(guó)就在這種商品的生產(chǎn)上與另一個(gè)國(guó)家相比具有比較優(yōu)勢(shì)。
17、互補(bǔ)品(Complements)
如果X和Y是互補(bǔ)品，X的需求量就與Y的價(jià)格成反向變化。
18、成本不變行業(yè)(Constant-cost industry)
成本不變的行業(yè)是指具有水平的長(zhǎng)期供給曲線的行業(yè)，它的擴(kuò)大并不會(huì)引起投入品價(jià)格的上升或下降。
19、規(guī)模收益不變(Constant returns to scale)
如果所有投入品的數(shù)量都以相同的百分?jǐn)?shù)增加，并導(dǎo)致產(chǎn)量也以相同的百分?jǐn)?shù)增加，就是規(guī)模收益不變的。
20、消費(fèi)者剩余(Consumer surplus)
消費(fèi)者剩余是指消費(fèi)者愿意為某種商品或服務(wù)所支付的最大數(shù)量與他實(shí)際支付的數(shù)量之差。
BEC商務(wù)英語(yǔ)常考短語(yǔ)
1.a change of pace 節(jié)奏變換
You can’t do these chemistry experiments all day long. You certainly need a change of pace.
2. a far cry from 相距甚遠(yuǎn)
The published book is far cry from the early manuscript.
3. and how 的確
A: She’s a good dancer.
B: and how.
4. a matter of time 時(shí)間問題
It is only a matter of time.
5. a phone call away 一個(gè)電話之遠(yuǎn)，愿意過來幫忙。
If you need my help. do let me know. Just remember I am a phone call away.
6. a while back 不久以前
7.all along 一直
I knew it all along.
8. anything but 絕對(duì)不
I was anything but happy about going.
9. account for 解釋
How do you account for it?
10. after all 到底
A: I’ve just seen the X-rays and your teeth look just fine.
B: I see. Then there is nothing to worry about after all.
11. allergic to 對(duì)……過敏
Oh man! Something in this room is making my eyes itch, I must be allergic to something.
12. at sb’s service 愿為某人服務(wù)
I am at your service at any time.
13. around the clock 24小時(shí)不停
Martha studied around the clock for management exam.
14. as far as I know 就我所知
15，at home with 對(duì)…..很熟悉
She is at home with problems like this.
16. back out
1) 退出
A: Wasn’t Bert supposed to sing tonight?
B: Yes. but he backed out at last minute
2)不履行
She finally backed out of her promise.
17. be cut out for 天生適合
I’m not cut out to be a hero.
18. be absorbed in
She has been absorbed in a horror fiction. I can’t tear her away.
19. be addicted to 對(duì)……上癮
She has been addicted to drugs for years.
20. be attached to 對(duì)……有感情
A: I’m amazed that you are still driving that old car of yours. I thought you would have gotten rid of it years ago.
B: It runs well and I’ve actually been quite attached to it.
21. back up
1) 累積
The subway is running behind schedule. and traffic is backed up for blocks. I don’t know if we’ll make the 6:30 show.
2) 支持
I’ll back it up.
22. be bound for 到……地方
The bus is bound for New England.
23. be (feel) myself 找到自我
I’m feeling myself again.
24. be burned up 生氣
She was really burned up at the news.
25. be hard up for
I’m hard up for clothes, but I have a lot of books.
BEC商務(wù)英語(yǔ)寫作：易混淆詞匯辨析
1.affect vs effect
兩個(gè)“影響”辨析
Affect and effect are two words that are commonly confused. Affect is usually a verb (action); effect is usually a noun (thing).
Affect和effect這兩個(gè)詞語(yǔ)經(jīng)常被混淆。Affect通常用作動(dòng)詞，表示某種行為，而effect常用作名詞，表示某事。
Hint: If it's something you're going to do, use "affect." If it's something you've already done, use "effect."
提示：如果某事是你正打算要去做的，那么用affect;如果某事是你已經(jīng)做完了的，那么就用effect。
To affect something or someone.
“影響”某事或某人
Example 1: The noise outside affected my performance.
例1：外面的噪音影響了我的發(fā)揮。
Example 2: Staying away so long from office will affect promotion.
例2：長(zhǎng)期離職會(huì)影響晉級(jí)。
The use of "effect" as a verb is what causes the most confusion between these two words.
effect用作動(dòng)詞時(shí)，最容易和affect造成混淆。
To have an effect on something or someone.
對(duì)某事或某人有“影響”
Note: effect is followed by the preposition on and preceded by an article (an, the)
注意：effect前面一般要有冠詞a/the，effect后面通常要加介詞on。
Example 1: His smile had a strange effect on me.
例1：他的笑容對(duì)我有一種奇怪的影響。
Example 2: Parents worry about the effect of music on their adolescent's behavior.
例2：家長(zhǎng)們擔(dān)心音樂對(duì)于其青少年子女行為的影響。
2.some time / sometime vs sometimes
一段時(shí)間、某時(shí)和有時(shí)的辨析
Some time means a period of time.
Some time表示一段時(shí)間。
Example 1: The government still has sufficient instruments and still some time to move on this question.
例1：政府仍然有足夠的工具和時(shí)間來應(yīng)對(duì)這個(gè)問題。
Example 2: I think Jenny and I need some time right now anyway.
例2：反正我和珍妮需要一點(diǎn)時(shí)間。
Sometime indicates a time in the future or the past which is not known or not stated.
Sometime表示未來或者過去的某個(gè)時(shí)間，而這個(gè)時(shí)間目前還未知或者沒有表述清楚。
Example 1: They hoped to meet up sometime.
例1：他們希望能找個(gè)時(shí)間見個(gè)面。
Example 2: The sales figures won't be released until sometime next month.
例2：銷售數(shù)據(jù)要到下個(gè)月的某個(gè)時(shí)候才會(huì)公布。
Sometimes means on some occasions but not always or often.
Sometimes指的是有時(shí)，但并不經(jīng)常，表示頻率。
Example 1: During the summer, my skin sometimes gets greasy.
例1：夏天我的皮膚有時(shí)會(huì)變得愛出油。
Example 2: I differed with my partner sometimes,but we usually agree.
例2：我有時(shí)與我的伙伴爭(zhēng)論，但我們通常是一致的。
3.e.g vs i.e“
例如”和“也就是”的辨析
e.g. stands for exempli gratia = for example.
e.g.是拉丁語(yǔ)exempli gratia的簡(jiǎn)寫，表示“例如”，用于舉例說明。
Example: "I like fast cars, e.g. Ferrari and Porche".
例句：我喜歡跑車，比如法拉利和保時(shí)捷。
In the sentence above you are simply giving an example of the kinds of cars you like - Ferraris and Porches.
在上述例句中，e.g.后要加你喜歡的車子的類型，即法拉利和保時(shí)捷。
i.e. stands for id est = that is (in explanation).
i.e.是拉丁語(yǔ)id est的簡(jiǎn)寫，表示“也就是、即”的意思，用于解釋說明。
Example: "I like fast cars, i.e. any car that can go over 150mph."
例句：我喜歡跑車，也就是時(shí)速超過150英里的車子。
In this second sentence you are giving an explanation of what you consider to be fast.
在第二句例句中，i.e.后是對(duì)跑車的說明，即你認(rèn)為的跑車是多快的車子。
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